Terms & Conditions

Below we describe the terms and conditions that apply to your purchase at Karaka Shop - company registration no PT259486299 on https://atelierkaraka.bigcartel.com

Please read this page carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. If you have any question, please contact us by email [email protected]

By placing an order on https://atelierkaraka.bigcartel.com, you warrant that you are at least 18 years old (or have legal supervisor permission to buy from us) and accept these terms & conditions. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Our service consists of the provision and delivery of a set of products and / or services in order to allow the user to which is assigned the status of client, order and purchase online the products presented in it.

By using Karaka Shop, you imply the acceptance and full agreement of all parameters present in the Terms & Conditions, as well as the Privacy Policy and Shipping & Return Policy.

If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases at Karaka shop. If you access Karaka Shop, you will be committing yourself and taking responsibility to respect the conditions set out on this page as well as in Privacy Policy and Shipping & Return Policy pages. Karaka Shop reserves the right to update and change these pages without notice. You are advised to periodically check them for any changes or updates.



You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.



We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



Karaka Shop informs customers about the features, descriptions, pictures or videos of each product and/or service available. Karaka Shop is committed to make their products and / or services clear and correct any errors that may occur as soon as possible.

Karaka Shop presents in concise terms, the prices of each product and / or service, including VAT, postage applied to each order and other additional costs that may apply.

Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed at any time. Karaka reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.



Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 



The content, domain, information present and available on Karaka Shop are owned by Karaka or were granted to it, being thus protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by Karaka.

The client undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may contravene the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, content , etc. without express approval from Karaka. Karaka Shop can not be held responsible for the possible misuse of such products.



All products and/or services available at Karaka Shop can be purchased, except in cases of breakage or stock limitation, as well as on order products, whose availability may vary. The products may be unavailable without prior notice, but, in these circumstances, they will be properly identified in Karaka Shop .

In case the product is no longer available after the purchase has been completed, we will contact the customer, by telephone or email, as soon as possible in order to streamline the process with the customer. 

At Karaka Shop the prices shown are in EURO, and the applicable VAT and tax rates are applied in accordance with the law in force, which are already included in the price shown. Depending on where you reside, VAT may not be applicable to your purchase. If nothing else is stated on Karaka Shop the prices do not include payment  or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.

All products remain Karaka’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have legal supervisor permission to buy from Karaka Shop.

All transfers conducted through Karaka Shop are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made. 

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense. 

Karaka Shop offers the following payment methods:
- Credit card
- Paypal

After payment is completed, Karaka Shop will proceed with a standard verification, so that it is possible to process and send the order. The customer will receive an email with confirmation that the order has been paid, as well as the corresponding invoice.



The customer may file a complaint regarding any question, act, information or service provided regarding Karaka Shop by contacting the e-mail [email protected] or through the electronic Complaints Book available at the link: https://www.livroreclamacoes.pt/Pedido/Reclamacao. We endeavor to respond to all customer complaints or queries within five working days. 



Karaka holds the right to cancel and refund any order(s) that are suspected to be made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions via our online services. 

Karaka reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site and/or forward information on transactions to authorities or payment provider. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.



Please read our "Shipping and Returns Policy" section carefully.


Please check our “Privacy Policy” section. 



This contract is subject to Portuguese law and current legislation. In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.